Overview
ReturReturns & Shipping Policy
Thank you for supporting artisanal craftsmanship. We take great pride in our work—specifically our specialized M&K Restoration Butter. We want to ensure you are completely satisfied with your purchase. Please review our policies below.
1. Return Window & Eligibility
- Return Window: Due to the nature of M&K Restoration Butter, returns must be initiated within 5 days of delivery.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging. We cannot accept returns for M&K Restoration Butter that has been opened or used.
- Non-Returnable Items: Gift cards, downloadable products, and sale items are final sale.
2. Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a standard billing cycle.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your M&K Restoration Butter for the same product, please contact us at our email address below.
4. Shipping Your Return
To return your product, please contact us first to receive the appropriate shipping address.
- Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Protection: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Need Help?
For all questions related to refunds, returns, or exchanges, please reach out to us:
Note: Please include your order number in the subject line for faster service.
Email: info@foundbymk.shop