Overview
ReturReturns & Shipping Policy
Thank you for supporting artisanal craftsmanship. We take great pride in our work—from our hand-finished furniture to our specialized Restoration Butters. We want to ensure you are completely satisfied with your purchase. Please review our policies below.
1. Return Window & Eligibility
The return window varies depending on the type of product purchased:
- Restoration Butters: Due to the nature of these products, returns must be initiated within 5 days of delivery.
- Home Decor & Pet Keepsakes: These items are eligible for return within 30 days of purchase.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for Restoration Butters or decor items that have been opened or used.
- Non-Returnable Items: Gift cards, downloadable products, furniture (see below), and sale items are final sale.
2. Furniture Logistics (Pick-Up & Delivery)
Due to the size and unique nature of our refurbished furniture, the following terms apply:
- Local Pick-Up: All furniture pieces are available for local pick-up only.
- Delivery: Local delivery may be available for an additional fee. Please contact us prior to purchase to discuss delivery quotes and scheduling.
- Final Sale: Because furniture is inspected in person at the time of pick-up or delivery, all furniture sales are final.
3. Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a standard billing cycle.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at our email address below.
5. Shipping Your Return
To return your product, please contact us first to receive the appropriate shipping address.
- Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Protection: If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Need Help?
For all questions related to refunds, returns, or to schedule a furniture pick-up, please reach out to us:
Email: info@foundbymk.shop
Note: Please include your order number in the subject line for faster service